Support

Charges from us appear as BUILDMANCER.COM. If that's unfamiliar, someone with access to your card may have bought build credits for Minecraft. Email support@buildmancer.com before contacting your bank — we'll find the purchase and refund it the same day if it wasn't wanted. That's faster for you than a dispute, and cheaper for us.

Work through these in order — the first two fix nearly everything:

• –Check the balance — paste it at /balance. If it reports credits, the key is fine and the problem is in your config.
• –Restart after editing the config — the key is read at startup; editing while the game or server runs changes nothing until it restarts.
• –Check you edited the right file — config/buildmancer.properties for the Fabric mod, plugins/Buildmancer/config.yml for the Paper plugin — and no quotes around the value.
• –On someone else's server? — keys live in the server's config, so a personal key does nothing there. The server owner buys for everyone.

Email support@buildmancer.com from the address you bought with, or send the Stripe receipt. We can re-issue it with the balance intact. We can't simply look it up and read it back — keys are stored only as hashes, which is also why a breach of our database wouldn't expose yours.

Unused key within 14 days: full refund, no questions. Partly used: we refund the unused portion. Beyond 14 days we'll still look at it. Full terms are on the terms & refunds page.

Check the service status below first — it sleeps when idle, so the first build after a quiet spell is slow rather than broken. Then confirm you have “Allow Commands” on (or operator / permission level 2). If it still fails, email us with what you typed and what came back.

• –The last 4 characters of your key — never the whole key — we don't need it and you shouldn't send it.
• –Fabric mod or Paper plugin, and your Minecraft version
• –What you typed and what happened — the exact command, and the message you got back.